1. Introduction

At Drsupply.de, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer a 14-day return period for unopened and unused items.

2. Return Conditions

To be eligible for a return, your item must meet the following criteria:

• The return must be initiated within 14 days of delivery.
• The product must be unopened and in its original, sealed packaging.
• The product must be unused and in the same condition as when you received it.
• The original labels and seals must be intact.

3. Exclusions

For safety and hygiene reasons, certain items cannot be returned:

• Opened or tampered products.
• Products with broken safety seals.
• Customized or personalized orders.
• Items that have been exposed to high or low temperatures that may degrade the quality of research chemicals.

4. Return Process

Follow these steps to ensure a smooth return:

• Step 1: Contact our support team at [email protected] to request a Return Authorization.
• Step 2: Mention your order number and the reason for the return (optional).
• Step 3: Pack the items securely in their original packaging.
• Step 4: Ship the package to the address provided by our support team.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-10 business days:

• Refunds for cryptocurrency payments are issued at the current exchange rate at the time of refund.
• You can also opt for store credit (coupon code) for your next purchase.
• Original shipping costs are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [email protected].

7. Damaged or Faulty Items

If you receive a package that is clearly damaged or if the product inside is faulty, please take photos immediately and contact us within 24 hours of delivery. We will arrange a replacement or full refund at no extra cost to you.

8. Contact Support

If you have any questions regarding your return or exchange: