ORDERING

How do I place an order?

Browse our product categories, add items to your cart, and proceed to checkout. Select your preferred cryptocurrency payment method and complete the payment. You will receive an order confirmation via email.

What payment methods do you accept?

We accept a wide range of cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), Tether (USDT), USD Coin (USDC), Dogecoin (DOGE), Monero (XMR), Tron (TRX), BNB, DASH, and more.

Is there a minimum order amount?

Minimum order quantity is €100.

Do I need an account to order?

You can place an order as a guest. However, creating an account allows you to track your orders and speed up future checkouts.

SHIPPING

How long does delivery take?

Europe: 1-2 business days. Belgium/Germany: 2-4 business days. Rest of EU: 3-7 business days. Orders placed before 15:00 CET are usually shipped the same day.

Is the packaging discreet?

Yes, absolutely. All orders are shipped in plain, unmarked packaging with no reference to the contents or our company name on the outside. Your privacy is our top priority.

Do you ship internationally?

Yes, we ship to most European countries and select international destinations. Please check our Shipping Costs page for detailed rates and delivery times.

Will I receive a tracking number?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

Do I need to sign for my package upon delivery?

No signature is required upon delivery. Your package will be left in a safe location if you are not home.

Are large orders more susceptible to customs issues?

No. To prevent such issues, large orders are split into multiple packages. This method has always been successful and does not create any additional risk for bulk orders.

RETURNS & REFUNDS

Can I return a product?

Yes, you can return unopened products within 14 days. Please see our Exchange and Returns page for full details and conditions.

How are crypto refunds handled?

Refunds for cryptocurrency payments are issued at the current exchange rate at the time of refund, or as store credit — your choice. Refunds are processed within 5-10 business days after we receive the returned item.

PRODUCTS

What are your products intended for?

All research chemicals are sold strictly for laboratory research, forensic analysis, and scientific purposes only. They are not intended for human or animal consumption. By purchasing, you agree to use them responsibly and lawfully.

Are your products tested for quality?

Yes, all our products undergo strict quality control to ensure purity and consistency. We work only with reputable suppliers and manufacturers.

Is there an age requirement?

Yes, you must be at least 18 years old to place an order on our website. We may request proof of age.

Will new products be added to your catalog?

Yes, we continuously expand our catalog with new products. If you have product suggestions, please feel free to contact us by email.

What happens if my order does not arrive?

We are committed to providing exceptional service to our customers. In such cases, we evaluate each situation individually and make every effort to resolve the issue satisfactorily.

Do you provide free samples?

Unfortunately, we are currently unable to offer free samples.

My order hasn't arrived in two weeks — what should I do?

While we understand this is frustrating, delays of this nature are not entirely uncommon. We truly appreciate your patience and understanding. Please contact our support team and we will look into your order right away.